This view was in contrary to the statement of one lady who has a baby, she was confident with the quality of the vaccination provided by the CHC, and doubted it when it came from private clinics. This belief might be related to the news about bootleg vaccines that came into view prior to the FGD. Even though the Indonesian Health Ministry published the list of convicted hospitals and clinics , our participant might have held her doubt. The findings of this study provide insights on issues that are considered important by the community, such as staff’s hospitality in HCS. The willingness of the participants to pay more in order to get friendly services shows the value of friendly services to the community. Beside the service improvements, the medical equipment quality used at HCS also one of the community’s concerns.
Therefore, the main goal of the current study was to evaluate how the health care users in Jakarta perceive the quality of its HCSs. The perspectives of users would provide critical information which can be used to evaluate to what extent the available HCSs meet the expectations of its users. The resulting data could provide a recommendation for the government, health care providers, and health promoters in Jakarta to formulate health programs and policies which fits the needs of the local communities. Meanwhile, participants were more confident with the quality of medicines at private clinics.
We can then refer you to a consultant or therapist through the Direct Access service. Our physical and mental health is fundamentally connected to that of the planet. You don’t need to have Bupa insurance to use our dental services. We have a whole range of treatments and services available, so you’ll be able to find the right option for you.
GK provided feedbacks for the analysis and reviewed the original manuscript. All authors read and confirmed the final version of the manuscript. Due to the lack of information on Jakartans’ perceptions of HCSs, a content analysis with an inductive approach was applied to create categories of the responses . A combination of human coding and NVivo-12 was used to analyze the data. Human coding was applied to the Indonesian language version of the data.
Since then we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK. We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care. Guidance General election campaign pack for members and supporters A campaign pack for leaders across the health and social care sectors to lobby parliamentary candidates ahead of the general election on 12 December. As stated before, we discussed the themes separately, however, the readers may notice that they were not entirely independent from one to another. The hospitality of the staff members is the most expressed theme by our participants in relation to the perception of HCSs in Jakarta. This theme includes the length of waiting time and for medical examination.
Our previous study showed that participants needed psychological services, but the service was not available at the CHC. The participants expect the CHC to provide psychological services in order to help them deal with daily problems and severe mental disorders. A more negative view was expressed toward the private clinics and hospitals’ service fee. Most participants agreed that “if go to the clinic, pay a little more expensive” (male, 46 y/o), because “it will cost a bit different from the CHC; the medicines’ quality is definitely different” (male, 46 y/o). They went to the hospital only if they got a referral letter from the CHC, so that the treatment will be free or cheaper than the regular treatment without a referral letter. One participant mentioned that her brother is a general practitioner in a hospital “so, if my family gets a severe illness, directly to his hospital; my brother makes the referral ” (female, 21 y/o).
As a framework, this study used the Intervention Mapping approach which consists of six steps. Using this approach, we aimed to understand the health care users’ perception on the quality of HCSs, while paying attention to culture and social aspects of the issue, including the needs of the community. Improving health through improving health services and health promotion activities is currently one of the six priority programs of the Indonesian government . However, the government has encountered many obstacles in running their health-improvement programs, especially in Jakarta. Specifically, they have had problems with limited human resources, inadequate health facilities, unhealthy behavior of the citizens, the population density, and poverty . Together with the heterogeneous nature of the citizens of Jakarta, this situation creates a complex demand for health care providers .
Covid-19 and our services Find out more about how our services may be affected by the coronavirus pandemic and resources to help you though. This approach means that we will be supplying the best care possible, reacting to all our feedback and performance. We aim to be the most transparent and open organisation in the NHS.