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With the informed consent, there was information about the study purpose, and agreement of using video and voice recorder during the FGD. We also offer access to physical and mental health services, including 24/7 GP and Mental Health helpline, quick access to diagnosis and treatment, plus a whole lot more for just £11.90 a month. We recognise that any significant additional funds must be accompanied by reform and improved service delivery. Social care services and the NHS are working together to transform and integrate local care services, but they can only go so far when services are being placed under so much strain. You don’t need to have health insurance to take advantage of our services. We have a wide range of pay as you go treatments available, from physiotherapy appointments to hip surgery and access to private GPs.
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As a framework, this study used the Intervention Mapping approach which consists of six steps. Using this approach, we aimed to understand the health care users’ perception on the quality of HCSs, while paying attention to culture and social aspects of the issue, including the needs of the community. Improving health through improving health services and health promotion activities is currently one of the six priority programs of the Indonesian government . However, the government has encountered many obstacles in running their health-improvement programs, especially in Jakarta. Specifically, they have had problems with limited human resources, inadequate health facilities, unhealthy behavior of the citizens, the population density, and poverty . Together with the heterogeneous nature of the citizens of Jakarta, this situation creates a complex demand for health care providers .
We offer high quality, healthcare services at the same affordable cost for everyone. We’re a mutual, not-for-profit private healthcare provider focusing on the needs of our 820,000+ members. Sciensus is the leading specialty pharmacy in Europe, providing healthcare solutions to patients with long term conditions, rare diseases and cancer. We support over 200,000 patients a year across the UK and Europe to access the life-change treatments they need, in the comfort and convenience of their own homes.
If potential participants agreed to participate in the study, the assistants provided several options for the FGD venue. Upon agreement, the assistants sent a formal invitation to the participants to participate in the FGD. In the invitation letter, we again explained the purpose of the FGD, the procedures of the FGD, the outline of the FGD questions, and the place and the duration of FGD. A statement of confidentiality letter was enclosed in the invitation letter. After participants had agreed to participate, they received the informed consent form.
Paxman Scalp Cooling has been working with Sciensus to provide cooling cap treatment for cancer patients for a decade. YS performed the study design, data collections, and data analysis, including the coding, categorizing and drafting the original manuscript. AW performed the data analysis and reviewed the original manuscript.
This study explored the Jakartans’ perceptions on HCSs, focusing on the hospitality of the staff members and the services of staff members and general practitioners. Overall, our participants expressed their preference to private clinics and hospitals over the government-mandated CHCs. The CHCs had long waiting time and short opening hours, while private clinics had friendlier services, shorter waiting time, and longer opening hours, even though they had to pay more for the services. At the same time, the participants expressed a more positive view on the CHCs with regard to their service fees, which were affordable or even free under the national health insurance coverage. In summary, these results show that the current services offered by HCSs in Jakarta do not meet the needs of their communities. We hope that these recommendations would be taken into account in the future health-related policies and programs in Jakarta.
In addition, the duration of medical examination is limited due to the shorter service hours (i.e., 07.30 a.m.−4.00 p.m.; break 12.00–1.00 p.m.) . The outcomes to the limited opening hour at CHCs with an overload of patients are long waiting times and short examination times, as experienced by our participants. Consequently, our participants expressed a more negative view toward the CHCs’ services and they chose private clinics and hospitals over CHCs. This preference might have also been influenced by the fact that most private clinics and hospitals provide 24-h services. A low cost is one of the reasons why people use health facilities .