Previous researchers have found that waiting time affects people’s perceptions about the given services and in turn, patients would choose to get a treatment from another health care provider the next time . However, the HCS in Jakarta, especially CHCs, faces challenges to implement shorter waiting times. In Jakarta, there were too many CHC patients while there were too few general practitioners . The use of the national health insurance has resulted in each general practitioner to treat about 100 patients each day; consequently, each patient only had about 4 min for the overall treatment .

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The quality of HCSs’ services includes the quality of its facilities and medical devices. With regard to CHCs, participants believed that “at most the medicines were generic medicines; even patented medicines were not there” (male, 20 y/o). Generic medicines were perceived to be less effective because the patients think that he/she “Needed to come back, took longer to recover” (female, 41 y/o). Participants assumed that CHCs only provide medicines for minor illnesses, such as coughs, colds, and fever.

Another study might explore the overall satisfaction of the community, as well as evaluating the treatment effectiveness. In one of the communities, there were residents with severe mental disorders. The participants indicated that they had proposed to bring the patient to a mental institution, but the family of the patient declined the idea.

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  • Consequently, our participants expressed a more negative view toward the CHCs’ services and they chose private clinics and hospitals over CHCs.
  • Specifically, they have had problems with limited human resources, inadequate health facilities, unhealthy behavior of the citizens, the population density, and poverty .
  • The raw data supporting the conclusions of this manuscript will be made available by the authors, without undue reservation, to any qualified researcher.

In total, 45 Jakartans from various ages (20–66 y/o), from low and middle economic status (±35–320 USD/month), and from various educational levels (elementary school–bachelor degree) participated (18 males; 27 females). They were recruited using a convenience sampling and have given written informed consent to participate in the study. The participants were the member of the Grogol Petamburan sub-district, in West Jakarta Municipality, Special Capital Region of Jakarta. The Special Capital Region of Jakarta consists of five municipalities with the similar characteristics of the community member; as they come from various backgrounds.


Our cash plans can help you spread the cost of some of your everyday healthcare needs. Our cover provides a number of benefits, such as money back towards eye tests, dental treatments and prescription eyewear. Log in to your NHS account to book GP appointments, order repeat prescriptions and access a range of other healthcare services. To support the health improvement program, one needs to conduct a thorough evaluation of the current state of the available HCSs. A more inclusive approach to said HCSs evaluation would include the perspectives of its users ; this inclusion would help stakeholders to understand the health care needs, demands, and interest of the communities better .

The participants chose to be quiet in this case, because they have limited knowledge about mental health and were worried that they would offend the family. One participant stated “the psychologists special, what to ask the patient. So, already know, oh, I want to ask this and this, can (do/say) this. For us, sometimes ask the person get angry, we will stop” (female, 57 y/o).

Health Services

The use of modern and good-quality equipment would increase the community’s trust in HCS. In addition to medical equipment, the quality of the medicines also needs to be improved so that people can get a more efficient medical treatment at the CHCs. The aim of the present study was to understand the perceptions of Jakartans in regard to the quality of available HCSs. A better understanding of Jakartans’ perceptions of HCSs would contribute to the evaluation of to what extent the available HCSs meet the expectations of the users.

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With the informed consent, there was information about the study purpose, and agreement of using video and voice recorder during the FGD. We also offer access to physical and mental health services, including 24/7 GP and Mental Health helpline, quick access to diagnosis and treatment, plus a whole lot more for just £11.90 a month. We recognise that any significant additional funds must be accompanied by reform and improved service delivery. Social care services and the NHS are working together to transform and integrate local care services, but they can only go so far when services are being placed under so much strain. You don’t need to have health insurance to take advantage of our services. We have a wide range of pay as you go treatments available, from physiotherapy appointments to hip surgery and access to private GPs.